Right of withdrawal

Ferruccio kids , like many other online stores, offers its customers the right of withdrawal. This means that the consumer has the possibility to cancel the purchase within a certain period of time and to obtain a refund of the entire amount paid.

According to current legislation on distance contracts and contracts away from business premises, the customer has the right to withdraw from the purchase made on Ferruccio kids within and no later than 14 days from the moment in which he receives the goods. The customer is not required to specify the reason for the withdrawal and does not have to pay any penalty.

To exercise the right of withdrawal, the customer must send a written communication to Ferruccio kids within 14 days. This communication can be made by registered letter with return receipt, or by e-mail. The communication must contain the following data:

• Name and surname of the customer;
• Order number;
• Order's date;
• Reason for withdrawal;
• Bank details for the refund.

After receiving the notice of withdrawal, Ferruccio kids will refund the customer within 14 days of receiving the returned goods. The refund will be made using the same payment method used by the customer for the purchase.

The consumer is required to return the goods within 14 days from the day on which he communicated the withdrawal. The goods must be returned intact, in the original packaging and must not have been used. The shipping costs related to the return are charged to the customer.

In the event of failure to return the goods or the return of damaged or used goods, Ferruccio kids reserves the right to withhold the refund or to deduct the value of the damaged goods from the amount to be refunded.

Custom products

We inform you that for customized products, the right of withdrawal is not available in accordance with current legislation on distance contracts and distance selling.

In particular, the right of withdrawal provided for by article 52 of the Consumer Code does not apply to products that have been made to measure or customized according to the specific needs of the consumer.

Therefore, the customer is invited to carefully ascertain the characteristics and customizations requested before confirming the order, in order to avoid any subsequent inconveniences or misunderstandings.